Careers in Cybersecurity: An Interview with our Customer Success Manager
Welcome to Blox Life – an interview series that shines a spotlight on our team members by chronicling their daily work, highlighting their achievements, and sharing their insights with people who wish to pursue similar careers.
Meet Nick Gruich, Customer Success Manager on the Armorblox Customer Success team. Nick has been with us for almost 2 years now, playing an integral role in making sure our customers are satisfied by meeting with them on a regular basis to ensure they are getting the most out of the product, their questions are answered, and their feedback is heard.
Q. Tell us about yourself.
My name is Nick Gruich and I’ve been at Armorblox since July 2021, a little over a year and a half. I studied Sport Management at the University of Michigan where I graduated in the spring of 2018. Before joining Armorblox, I worked in SaaS Sales at Oracle in Santa Monica for almost 3 years. This is where my love of working in technology began.
Q. What is your current role at Armorblox and what does a typical week consist of for you?
I’m a Customer Success Manager on the Customer Success team. My days can vary but a typical day usually involves meeting with customers to check in and see how their experience is with Armorblox, as well as share any recent updates to our product or otherwise. I meet with our customers bi-weekly, monthly, or quarterly, depending on their preferences. I also manage and track any active renewals for my accounts and help facilitate the next steps. In addition, during release weeks, I work closely with the Armorblox Product team on drafting customer-facing documentation about new features coming out that sprint so our customers can utilize and learn about them right away.
Q. Why did you decide to join Armorblox?
Coming from a global corporation, I wanted to be a part of a company with a more collaborative culture where I could have a larger impact on the organization. I felt great after meeting with my now manager, Preet Kumar, and other members of the team and decided to jump aboard!
Coming from a global corporation, I wanted to be a part of a company with a more collaborative culture where I could have a larger impact on the organization.
Q. What is an accomplishment at Armorblox that you’re proud of?
I’m pretty proud of making the transition from Sales at my previous company to Customer Success at Armorblox. I felt my skills and personality would be a better fit for Customer Success and I have really enjoyed it. My confidence in my role has grown exponentially since I started here and think the support of everyone at Armorblox has helped a lot with that.
My confidence in my role has grown exponentially since I started here and think the support of everyone at Armorblox has helped a lot with that.
Q. Do you have any advice for people who aim to pursue a career similar to yours?
I would say to be organized and pay attention to the details. It’s easier said than done but I think being organized and having tools in place to help you track follow-ups and other notes can go a long way during busy times. My other piece of advice would be to always be open to feedback. There is an endless amount of knowledge at Armorblox and being open to feedback from the team has really accelerated my confidence in my role and my understanding of our product.
Q. How would you describe the culture at Armorblox?
The culture is supportive, collaborative, trusting, and consistent. I love the flexibility of working from home but also enjoy all of my internal meetings or any time I get a chance to meet fellow BloxStars in person.
The culture is supportive, collaborative, trusting, and consistent.